U.S Shipping

  • All orders will be processed and shipped within 3 business days (excl. weekends) after receiving payment via Paypal/Shopify Payments/Major CC.
  • We ship through USPS
  • It is of high importance that you state the correct and precise shipping information.
  • We will inform you if there are any delays. Please note, that delays may arise during holidays, new collection launch and sale periods.
  • Each order is shipped out of our fulfillment center in Maryland.
  • To return your product, you should mail your product to: 554 N. Frederick Ave, Suite 322 Gaithersburg, Maryland US 20877.
  • You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 
Please note that no walk-ins are allowed in the facility. In order to return/exchange a merchandise, customers are required to use the proper channel i.e, a shipping method. Our facility will only receive items that are delivered through various courier services such as USPS, UPS, FedEx and so forth. 

    International

    • All orders will be processed and shipped within 3 business days (excl. weekends) after receiving payment. Warehouse will ship the order as soon as the bank clears the payment.
    • Delivery via USPS may take up to 10 working days worldwide.
    • We are unable to track packages beyond the US borders.
    • Shipping cost is 30 USD.
    • It is of high importance that you state the correct and precise shipping information.
    • We are unable to redirect orders once they are on their way to you.
    • We will inform you if the delay occurs. Please note, that delays may arise during holidays and sale periods.
    • Loft324 does not take responsibility for duties and taxes applied in the country of delivery.
    • Please note: Loft324 does not deliver to hotels.